Online Training

With our online courses and learning paths, you and your staff can learn verbal de-escalation skills on your own, at work or at home.

Get Prepared, Stay Prepared

Online training is great for building some common understanding before in-person training, and for refreshing and recertifying staff afterwards.

Save Time

Online training typically takes half the time of in-person training, and because it can be completed on each trainee’s own schedule, it can further reduce training time away from work.

Customized Learning Paths

Our online courses are very modular. They can be combined into a variety of learning paths for different roles and needs. Individuals can subscribe to courses on their own, or we can help your organization customize learning paths for your teams.

Here is a sample progression:

The S M A R T Principles

Making a Clear Request

Keeping a Conversation on Track