Frequently asked questions

Why did NAPPI change its name to Welle?

In 2020, NAPPI changed its name to Welle. NAPPI had great principles, but felt that the acronym “Non Abusive Psychological and Physical Intervention” limited its scope or potential. Specifically, the ‘I’ in NAPPI referred to intervention. We are more than an intervention company, we are a behavioral safety management company. We don’t just act when a violent incident occurs, we take a holistic approach and treat the whole person or situation, hence the name Welle. We address why the person or people were agitated, and what environmental, social or mental factors contributed to the escalation. It is important to intervene when there is a violent outbreak, but Welle wants to take it a step further and gather information from all factors in order to PREVENT escalation in the future.

Can we have our own trainers?

Yes! Welle trainer certification courses ensure that you have skilled resource people on-site who can deliver training courses as needed. Welle certifies trainers via both public seminars and private on-site custom trainings. You can find schedules and pricing for public events on the Public Training Calendar and schedule an on-site training by contacting us by phone or email.

What does Welle provide to help us customize and deploy Welle at our organization?

Welle is with you throughout the custom on-site training process. We begin with a consultation in which a Welle representative helps you design a training that fits your organizational needs. Initial training is directed by a Master Trainer, in which your staff and administrators learn a common language around de-escalation and personal safety. Finally, our Master Trainer will follow up with you to help facilitate your roll-out of Welle techniques. Welle works hard to help you develop a culture of respect that uses a common language, in order to keep everyone safe.

Is Welle a course in self-defense?

Welle is not a class in self-defense. Self-defense skills are frequently over-aggressive, often use pain compliance, usually require either great strength or great flexibility, and certainly require intensive practice and training to use successfully.

However, Welle does teach self-protection and restraint skills developed specifically for your workplace that are effective and easily learned, practiced, remembered, and implemented. Contact our offices to learn more about this course.

Is this a class only clinicians will understand?

No. Welle is practice-based. There are strong theoretical underpinnings to the Welle course, but the skills we teach are practical, pragmatic strategies, designed to be utilized by direct staff as well as by clinicians. Welle is a practitioner’s toolbox that can be learned one day and applied the next, rather than a conceptual format that you are left to interpret on your own.

What problems will Welle help me solve?

Welle provides the best human relations training, focusing on behavioral safety in a culture of trust®. We train people to assess, prevent, and, when appropriate, physically manage an escalation of the levels of violent behavior. We address problems between staff, between staff and clients, between clinicians and clients, between officers or first responders and members of the community, between first-line staff and customers, between students and teachers, and between strangers and known members of communities. You will bring the situations to your training and be advised, within the guidelines of your organization, as to the best practices for handling that situation.

With the proper implementation of Welle training and support at every level of an organization, Welle training has been proven to reduce restraints and create a culture of cooperation at organizations of very different needs.

Our organization is a unique environment. Is this training right for my staff?

If you’re looking for a trauma-based approach to proactive de-escalation training, absolutely. Our company regularly trains in a wide variety of organizations, and the Welle program is unique in that it synthesizes best practices from all of these groups and customizes a training that best fits your organization. From the most secure to the most open environments, we will customize course length, content, and delivery to meet your unique needs at your particular site. One size does not fit all.

Your best approach, if this question is relevant to your situation, is to contact our offices and speak with a Welle representative.

Does this training follow the national guidelines we are required to uphold and maintain?

Welle has been in use at facilities that have successfully been credentialed by JCAHO*, COA*, CARF*, and CMS*. We have worked closely with the NTAC* of the NASMHPD* on their restraint and seclusion elimination initiative to provide trauma-informed care in a non-coercive, nonviolent treatment milieu.

Welle skills have been specifically listed as part of the six strategies to reduce the use of seclusion and restraint by the NTAC. We strive to create an environment where restraints are unnecessary, assaults are unknown, and where everyone feels safe. That requires giving staff members the skills to respond to positive behaviors, intervene in unwanted behaviors, and have the confidence and ability to safely stop physical harm when and if it becomes necessary.

*JCAHO – Joint Commission for Health Care Organizations
*COA – Council on Accreditation
*CARF – Council on Accreditation for Rehabilitation Facilities
*NTAC – National Technical Assistance Center of the
*NASMHPD – National Association of State Mental Health Program Directors

Do trainers have access to training aids or additional content to help them effectively teach the material?

Yes! The Welle trainer portal located on the home page in the top right-hand corner can be accessed by all certified trainers after registering. In order to register, fill out your information and click submit. You will then receive an email that your account has been approved and there will be instructions on how to login.

How would our organization use online training?

Online training can be used as a standalone training or in a blended format. Staff can take online courses as a precursor to in-classroom training, as a periodic refresher as needed, to review after an incident, as a recertification for staff, or in any format that meets the needs of your organization.

How do I order the materials needed for class?

The Welle trainer portal allows certified trainers to order materials necessary for training. The trainer portal login is located in the top right hand corner of the homepage on the Welle website.

What are the recertification requirements for Certified Trainers?

We require all certified trainers to be recertified yearly. Welle looks at recertifications as a way to sharpen skills, optimize teamwork, and ensure maximum effectiveness.

What are the recertification requirements for staff?

We cannot mandate the recertification for your staff. However, Welle recommends your staff is recertified yearly.

What if a certified trainer doesn’t feel comfortable or prepared to teach a class?

Our trainer portal has many teaching aids for trainers to refresh skills. Also, feel free to contact one of our Master Trainers to discuss your concerns.

Where can I register for a public event?

You can register for a public event on the Public Training Page.